Refund policy

LarnceyBazaar.com

At LarnceyBazaar.com, we strive to ensure that our customers have a smooth and satisfying shopping experience. We understand that sometimes a product may not meet your expectations, and in such cases, we offer a transparent and customer-friendly return and refund policy. Please read the following policy carefully to understand your rights and our procedures.

1. General Overview

This Return & Refund Policy applies to all purchases made through LarnceyBazaar.com, a Fashion Apparel store offering clothing and related accessories. By placing an order on our website, you agree to the terms outlined in this policy.

We aim to deliver high-quality products, but if you are not completely satisfied with your purchase, you may request a return or refund under the conditions mentioned below.

2. Eligibility for Returns

To be eligible for a return, the following conditions must be met:

  • The return request must be raised within 7 days from the date of delivery.

  • The item must be unused, unworn, and unwashed.

  • The product must be in its original condition, including tags, labels, and packaging.

  • The item must not be damaged or altered by the customer.

  • A valid order ID or proof of purchase must be provided.

Returns that do not meet these criteria may not be accepted.

3. Non-Returnable Items

Certain items are not eligible for return due to hygiene and safety reasons. These include:

  • Innerwear and intimate apparel

  • Used or worn clothing

  • Products purchased under clearance or sale offers

  • Customized or made-to-order items

  • Accessories that are marked as non-returnable

We request customers to check product details carefully before placing an order.

4. Return Process

To initiate a return, please follow these steps:

Step 1: Request Return

Email us at larnceybazaar@gmail.com within 7 days of delivery with the following details:

  • Order ID

  • Product name

  • Reason for return

  • Images (if the product is damaged or defective)

Step 2: Approval

Once we receive your request, our team will review it and respond within 24–48 hours. If approved, you will receive return instructions.

Step 3: Pickup / Self-Shipping

  • In some areas, we may arrange a pickup service.

  • If pickup is unavailable, you will need to ship the product to our return address.

Return Address:

Bhawanipur, Bhanga Dalan, Palpara
Chakdah, Nadia, West Bengal
Pin Code – 741222

5. Return Shipping Charges

  • If the return is due to a defective, damaged, or incorrect product, we will bear the shipping cost.

  • If the return is due to customer preference (size issue, change of mind, etc.), the customer will bear the return shipping charges.

Shipping costs are non-refundable unless the return is due to our error.

6. Refund Policy

Once your returned item is received and inspected, we will notify you regarding the status of your refund.

Refund Conditions:

  • The product must pass our quality inspection.

  • Refunds will be initiated only after approval.

Refund Timeline:

  • Refunds are processed within 5–7 business days after approval.

  • The amount will be credited to the original payment method.

For Cash on Delivery (COD) orders:

  • Refunds will be processed via bank transfer or UPI.

  • Customers must provide valid bank details or UPI ID.

7. Partial Refunds

In certain cases, only partial refunds may be granted:

  • Product returned without original packaging

  • Items showing signs of use or damage

  • Missing accessories or tags

The refund amount will be adjusted accordingly after inspection.

8. Exchange Policy

We currently offer exchanges only in the following cases:

  • Size mismatch (subject to availability)

  • Defective or damaged product

  • Wrong item delivered

Exchange Process:

  • Request exchange within 7 days of delivery

  • Provide product details and images

  • Once approved, we will arrange replacement

If the requested size or product is unavailable, a refund will be issued instead.

9. Damaged or Defective Products

If you receive a damaged or defective item, please report it within 48 hours of delivery.

Required:

  • Clear images of the product

  • Unboxing video (if available)

Failure to report within the given timeframe may result in rejection of the claim.

10. Order Cancellation Policy

Orders can be cancelled under the following conditions:

  • Before the order is shipped

  • Within 12 hours of placing the order

Once the order is shipped, cancellation is not possible. However, you may initiate a return after delivery.

11. Late or Missing Refunds

If you haven’t received your refund yet:

  1. Check your bank account again

  2. Contact your bank or payment provider

  3. Wait for processing time

If the issue persists, contact us at larnceybazaar@gmail.com.

12. Contact Information

For any questions regarding returns and refunds, please contact us:

Store Name: LarnceyBazaar.com
Email: larnceybazaar@gmail.com
Phone: 8116680067
Address:
Bhawanipur, Bhanga Dalan, Palpara
Chakdah, Nadia, West Bengal
Pin Code – 741222

GST No: 19BYLPH6847Q1ZC

13. Important Notes

  • LarnceyBazaar reserves the right to refuse returns that do not meet our policy conditions.

  • Refunds are processed only after product verification.

  • Policy terms may change without prior notice.

14. Customer Satisfaction Commitment

At LarnceyBazaar.com, customer satisfaction is our top priority. We continuously work to improve our products and services to provide you with the best shopping experience. Your trust is valuable to us, and we are committed to resolving your concerns in a fair and timely manner.